A direct line
to Jotway.

Email support

liugq5713@gmail.com

For a technical issue, include your macOS version, Jotway version and a description of what happened. Share only the information needed to investigate; remove private note text and credentials from screenshots or logs.

Subscriptions and refunds

Paid subscriptions are not yet available. Once launched, include your purchase email and order reference when contacting us about a payment. Never send full card details, passwords or activation codes.

Monthly and annual subscriptions will have a 14-day refund policy covering purchases and renewals. For payments processed by Paddle, Paddle buyer support can also help with billing and subscription questions.

Privacy requests

Use the same email to ask about data processing or request access, correction or deletion of information held by Jotway. We may need to verify that the request comes from the account holder. See our privacy policy for local-data and third-party processing boundaries.