14 days to
change your mind.

01 · What is covered

Monthly and annual subscriptions both qualify. Contact us within 14 days after the initial payment or any renewal payment to request a full refund of that payment. You do not need to provide a reason, and using some AI points does not by itself disqualify a request within this period.

The free app and the planned 30-point free experience involve no payment to refund. This policy covers Jotway AI purchases, not charges from AI providers you separately subscribe to.

02 · How to request a refund

Email liugq5713@gmail.com with the email used for your purchase and your order or transaction reference. Do not send your full card number, password or activation code.

For a purchase processed by Paddle, you can also request help at Paddle buyer support. Paddle processes the payment refund. The time it takes to reach your account depends on the payment method and payment provider.

03 · Cancellation and access

Cancellation and a refund are different actions. Canceling renewal stops future charges and normally leaves access available until the end of the paid period. If you want a refund of an existing charge, request it explicitly.

When a subscription payment is fully refunded, the paid access and unused allowance associated with that payment end, and future renewals for that subscription are canceled. Free core app features remain available.

04 · Other situations

After 14 days, contact support if a charge is incorrect or the service is not working as described. We will review the issue. Your mandatory rights under applicable consumer law, and any applicable rights under Paddle's refund policy, are not limited by this policy.